Managed SOC Services Agreement

Key terms

Total value

A$186,000

Duration

36 months

Start

2026-08-01

End

2029-07-31

Auto renewal

Yes

Notice period

90 days before term end

Purpose or business value

Replaces the in house after hours monitoring roster with a 24x7 managed SOC, closing the audit finding on incident response times.

AI insights

A 36 month managed security operations agreement covering 24x7 monitoring, triage and incident response for up to 1,200 endpoints. Fees are AUD 5,167 per month with CPI plus 2% escalation at each anniversary. The agreement commits the business to the full initial term with no convenience exit and renews automatically for 12 month periods unless 90 days notice is given.

Risks to consider

• Auto renewal with a 90 day notice window
• CPI plus 2% escalation compounds over three years
• Liability capped at six months of fees, below the value of a major breach
• No service credits for missed response time SLAs

Key obligations

• Pay AUD 5,167 monthly in advance
• Provide endpoint agent deployment within 30 days
• Nominate an incident contact available 24x7
• Give 90 days written notice to avoid renewal

Approval chain

1. Stage 1 · Legal review

   approved
   • Marcus Lee General Counsel

     “Liability cap should be negotiated at renewal.”

     approved

2. Stage 2 · Delegated authority approval

   active
   • Sarah Chen Finance Manager
     pending
   • Tom Aldridge Procurement Lead
     pending

   Any one of these approvers can complete this stage.

3. Stage 3 · Executive sign off

   waiting
   • Dana Whitfield CIO
     pending