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Managed SOC Services Agreement
Sentinel Cyber Pty Ltd · IT · requested by Priya Nair
- Total value
- A$186,000
- Term
- 36 months
- Ends
- 2029-07-31
- Auto renewal
- Yes · 90 day notice
- Escalation
- CPI + 2% yearly
- Liability cap
- 6 months of fees
- Exit
- No convenience exit
- Payment
- Monthly in advance
Plain English summary
A 36 month managed security operations agreement covering 24x7 monitoring, triage and incident response for up to 1,200 endpoints. Fees are AUD 5,167 per month with CPI plus 2% escalation at each anniversary. The agreement commits the business to the full initial term with no convenience exit and renews automatically for 12 month periods unless 90 days notice is given.
Risks approvers should know about
- 1Auto renewal with a 90 day notice window
- 2CPI plus 2% escalation compounds over three years
- 3Liability capped at six months of fees, below the value of a major breach
- 4No service credits for missed response time SLAs
AI generated, informational only and not legal advice.
Vendor commitments
- SLARespond to Priority 1 incidents within 15 minutes and begin containment within 1 hourcritical
- SLAMaintain 99.9% monitoring platform availability, measured monthlycritical
- REPORTDeliver a monthly threat and incident report by the 5th business day
- MEETINGHold a quarterly service review with IT leadership
- OTHERMaintain ISO 27001 certification for the full term and notify of any breach within 24 hourscritical
On final approval these become performance measures for the vendor in Senrub Vendors — automatically.
Our obligations
- Pay AUD 5,167 monthly in advance
- Provide endpoint agent deployment within 30 days
- Nominate an incident contact available 24x7
- Give 90 days written notice to avoid renewal
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